Guest credit card details not available on Mac

I just switched to Mac from Windows and I use Chrome on Mac, same browser I used before. On my Mac I'm unable to view guests credit card details. Already tried other browsers, deleting browser history, and incognito window, but keep getting the same error: 

Reservation ID: XXXXX 

Your guest's credit card details aren't available. The credit card cannot be shown.

Richard Lemire

Already tried all that. My issue is not with the CVV but the entire credit card information. 

I already tried Safari and get the same issue. 

Any other advice? 




Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox