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Guest did not get refund after cancellation
Hi there,
I hope somebody can help: I have a guest who has cancelled and did not get his money back by now. The holiday was booked on July 8th 2020 for July 15-22 and cancelled on the same day, on July 8th.
The guest has still not received his refund by today, August 10th. And myself as a host has not received any money either which I could refund directly.
Please, advise what I can do to support my guest - who did cancel proberly and his money seems to be gone!!!
Thank you!
Bärbel Ritter
You have posted this on the partner forum so we cannot help with this problem.
Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us