Guest didn't pay
I'm a new host here, and just I had my first reservation. Guests arrived, and they told me they were via Booking.com paid one-night stay. I can't see anywhere in extranet option that I can use to see if it was paid or not. That was before 14 days ago. After them, every guest that was staid in our place they paid uppon on arrival.
I think the first transaction takes longer to reach my account, or not?
Must I write to booking because they didn't pay they stay, or just to wait until money shows up?
Because I'm new here, I know that setting up the property policy is so hard that I had perhaps something wrong set.