1

guest didn't show up

hello everyone !

I am new to booking.com. the guest didn't show up but I got the invoice of commission and GST from booking. what to do ? please help

thank you 


10
BrookAve

 

Hi

First thing is click on reservation to open it.

On right pane click on no show.

 

That should be enough.

 

Additionally use finance menu get paid, to find the contact finance team info. Send them a message or phone.

 

 

Kind regards

10 months ago
B.
Community Admin

Dear TIGER'S DEN, thank you for posting in the community! When a guest is not coming to your property is really important to mark this reservation as a no-show that way you will not be charged commission. You can find more information here: https://partner.booking.com/en-gb/help/reservations/what-should-i-do-if-i-get-no-shows-or-cancellations

Now regarding the invoice that you have been charged, you have the option to query the commission. You can find more information about it here: https://partner.booking.com/en-gb/help/commission-invoices-tax/can-i-query-commission-im-charged

 

Best of Luck!

10 months ago