Guest disputing credit card payment for deposit on booking
i have a 30 percent fee taken on booking via my channel manager as soon as the client books a property. This is charged via my PMS. The booking.com client has disputed this payment with the bank even though it clearly states 30 percent deposit. I now have to submit documents to the credit card company to prove why the money was taken, during this time the amount has been withheld and a admin fee has also been taken by my merchant while they request evidence and i prove . What should i submit from booking.com to prove the client had a contract when booking for this payment any help would be appreciated .