Guest does not cancel booking on request
Eight months ago a guest managed to book my property when it was not available. This was an error on my part which the guest took advantage off on a cheap rate.I have made repeated request for him to cancel the bookings by phone and WhatsApp. Each time he assures me he will send me a cancellation request but has not done it. The Booking is on the 25th December 2018
I have now contacted booking.com to initiate the cancellation (I agree a bit too late :-() They say I have to provide him options of alternate accommodation. But prices have not risen!!
Any advice on this?