Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

Guest got the benefit of 1-day Fully flexible cancellation by only paying for 1 day of Fully flexible rate

I recently created and extra "Fully flexible" rate for people who are prepared to pay more for the benefit of cancelling 1 day before their arrival instead of the "Flexible" 60 days.

Well, it seems one of my guests found a workaround, since they only selected 1 day as "Fully flexible rate" and the other 7 days as "Standard rate" and still got the benefit of 1-day cancellation.

How can I change the pricing of all the days to "Fully flexible", so it's fair?

Thank you!


2
Newcastle Acco…

Hi, I just reported the same issue to my Account Exec.  Seems to be an error with the Rate Mixing logic.  It is meant to apply the most restrictive cancellation policy, but doesn't seem to be.