1

Guest has left without paying, will Booking charge them?

I had a guest stay at my property who has left without paying. I contacted them the past two days and they either do not answer or say they they're travelling and provide different excuses no to pay what they owe me...

My property is set up to pay with cash, but they refused to do so and said they would transfer the money to my bank account. They did not do this either (they said they couldn't), and they left without paying, saying they would send the money later... How do I proceed, and how can I get the money they owe me?

16 Replies
126 Views

7
Isle of Wight …

You're unlikely to get any payment. This is a common problem when taking cash payments. It is your responsibility to collect the cash payment. Booking.com will not give you any money. They will expect you to pay their invoice though.

To prevent this happening again, ask Booking.com to set up Payments by Booking.com so that guests pay at the time of booking, just like with AirBnB / TripAdvisor / HomeAway. If Booking.com refuse to set this up, close your property on Booking.com and switch to AirBnB.

 

+2
6 months ago
1
Christian Irigaray

Thanks for the response!

I will see to changing the payment policy.

 

6 months ago
10
BrookAve

 

The simple answer and solution is check-in will not start until they go get the cash from a local ATM. Simply provide them with 2 or more ATM locations and tell them to come back when they have it... No messing about , plain and simple.

 

Being taken for a mug is not an option, no matter how nice you are, do not let any one walk all over you.

 

Simple keep it simple and clinical.

 

I had yet another message me today to cancel and waive the non refundable rate, with a BS excuse , I made it very clear strict policy for NR rates . With option for them to book new dates then I would cancel the original.

 

I got lied to twice before now I wont entertain it .

Not even if you are a group of Nuns from Vactian City. No means no.

 

 

+3
6 months ago
1
Christian Irigaray

Yes, you are absolutely right. I placed my confidence that they would pay me the day after and the result is ** excuses, even after contacting for two days after they left.

Next time they pay upon arrival or get lost.

Thanks for the advice!

+1
6 months ago
10
M Adamopoulou

I think being strict about payments is very important.

It is our responsibility to teach our guests to be responsible.

+1
6 months ago
8
Aaltje B.

nuns from Rome, hahaha 

 

+2
6 months ago
8
Aaltje B.

We're not santa claus

 

But we do host people that are stuck with the floods for free. And that is a totally different matter! 

+3
6 months ago
10
M Adamopoulou

So kind of you, Ella..

I agree with you if people are in need we can host for free.

Some guests try to take advantage of us and that is not nice.

6 months ago
8
Aaltje B.

They come out of no-where. 

This time, Israel. 

Israel, here we are! 

 

6 months ago
8
Aaltje B.

We have evacuees now from our own town, Balclutha so yes. But probably at its' peak now. Hopefully! 

 

6 months ago
8
Aaltje B.

just enough sheets available. pfew! 

 

6 months ago
10
M Adamopoulou

Wow!!! Just saw a video in Youtube!!! 

Roads  have broken up... become  into rivers...It is horrifying...

Stay up hills....

Wish you well and keep us informed please.

6 months ago
5
Don Burns

Maybe I am the only one who does not understand Christian's non-payment problem.

 

Is it not mandatory for guests to prepay for their guestroom(s) through Booking,com when making their online reservation?

 

Why would Booking,com advertise the partner-host guestrooms on its website, if Booking,com does not automatically receive a percentage of the reservation payment first?

6 months ago
7
Isle of Wight …

For new properties, Booking.com tell hosts that they are only allowed to accept cash from guests when they arrive. Naturally, that leads to a lot of fake bookings and no-shows. It also leads to a lot of confusion among hosts not realising that they should refuse entry until the guest hands over the cash.

It's possible for hosts to take credit card payments themselves when guests arrive, if the host is set up for credit card payments and is aware that the guest must pay them, not Booking.com.

Booking.com still charge the commissions, even if guests don't show or if hosts are taking payment in cash. Booking.com don't care if hosts are confused, if hosts don't get paid etc.

 

+2
6 months ago
10
M Adamopoulou

Some properties prefer guests to pay them cash upon arrival or maybe they have no other solution...

I think BDC will definitely receive the percentage as per contract....as I see it Christian will have to send BDC the commission although her guest did not pay her.  Else BDC will close her property....

Maybe some other partner with more experience can give us a better explanation.

 

6 months ago