The guest left the room after 1st night
I am responsible for the reservations at the studios, where we do not have any reception.
A few days ago, we had an arrival and the guests were supposed to stay in the Property for 11 days.
However, without they inform somebody, after their First night, they left the Property with leaving some Money on the table in the room ( for the 1 night they stayed, I guess, as they didn t have a non refundable reservation ).
After I tried to contact them, at least to find out what happened, but no answer.
We discuss the situation in our Office and as I had the credit card details, we have tried to charge them the ammount of the reservation, but without success
If the reservation is not a non refundable one, am I allowed to charge the guest;s credit card after their arrival?
Usually some days after the guest's arrival we arrange an appointment to make the payment and until now we never had any problems.
What should we do to avoid the situations like this one?
Thank you in advance for the answers.