We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Guest left without paying

The credit card a guest gave us was different than the one they used to book with. It declined, the guest was here two nights and didn't pay.

2 Replies
162 Views

10
BrookAve

 

Hi SGUHX_Hampton_suites.hilton.com

 

As this is partner forum, you might need to contact BdC support directly to see what options are availabile.

 

Go to extranet dashboard > Inbox > Booking Messages...

Click on Contact Us, message or phone. Phone option reccomended.

 

They might simply contact the guest or booker (sometimes the booker is not the same as the guest), and ask them to provide card details for the amount outstanding.

 

But there is no guarantee any of this will work.

 

I use the Payments by BdC and set  it up as prepaid so I do not have any of these issues.

 

Its something you might consider for future.

 

 


Kind Regards

 

Note:: adding your property link to your partner profile helps other partners help and advise you.

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

 

 


Kind Regards

 

Note:: adding your property link to your partner profile helps other partners help and advise you.

https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…

10 months ago
7
Isle of Wight …

As Barry says, use Payments by Booking.com. That way, guests have to pay at the time of booking, just the same as on AirBnB, TripAdvisor and other systems. If Booking.com refuse to set this up for you, close your Booking.com account and set up on AirBnB. Don't make life difficult for yourself, don't risk no shows, frauds, fakes, non payments etc. Do it right.

10 months ago