Use our data-driven guide to capture late-season demand.

a
1

GUEST MAde resrvation by mistake

today guest reservate apartman  for 7 days..  my reservation was non refondable

 

but he sent e mesage that he made a msitake  and ask to cancel, how i can do that without any commision etc


Profile picture for user m.adamopoulou.hotmail.com m
10
M Adamopoulou 2 years ago

Hi! Allen and welcome to the Partner Community...

In your reservation tab at the bottom of the page there is a Cancellation button.

Maybe you should call your BDC local office first to reassure you that they will not charge you commission since it is a non refundable reservation...

Wish you good luck.

Profile picture for user info.greenharborpatong.com f
8
fluff 2 years ago

DO NOT HIT THE CANCELLATION BUTTON.

If you have agreed to give the guest a full refund reassure them of this BUT the guest must cancel with BDC and request a full refund.

BDC will then contact you and ask if you agree to the full refund = "accept cancellation and waive all fees".

This is the way that both guest and host are clear without any payment.