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Guest need refund for local price at my hotel & my price on booking.com

Hello,

Is it normal to refund a guests if my local price & price on booking.com is different?

I explain to the guests that on booking.com we pay for comission and promotion

 

Best regards

1 Replies

1
TCL

You don't need to refund them. It is what they choose by themselves. I have many guests who call to check the price before they make a reservation . They can compare price on Booking , Agoda and direct booking. Some people smart but some don't. It's not our responsibility to pay for them.

1 year ago