1
Helen Taylor

Guest No Show

Hi

 

I have a guest who didn't show to a booking yesterday. I have a strict cancellation policy in place that says

Cancellation

The guest will be charged the total price of the reservation if they cancel after reservation..

 

Should I still make the guest as a no show? Will I still get paid. 

9
Sharonpowney

From various emails from booking.com regarding COVID-19 things seem to be a bit different at the minute regarding cancellations.  Email the booking.com help team using the Inbox icon on Extranet.  I definitely think you should mark as a No show otherwise you might be charged commission.