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Guest No Show
Hi
I have a guest who didn't show to a booking yesterday. I have a strict cancellation policy in place that says
Cancellation
The guest will be charged the total price of the reservation if they cancel after reservation..
Should I still make the guest as a no show? Will I still get paid.
From various emails from booking.com regarding COVID-19 things seem to be a bit different at the minute regarding cancellations. Email the booking.com help team using the Inbox icon on Extranet. I definitely think you should mark as a No show otherwise you might be charged commission.