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Guest No Show



I have a guest who didn't show to a booking yesterday. I have a strict cancellation policy in place that says


The guest will be charged the total price of the reservation if they cancel after reservation..


Should I still make the guest as a no show? Will I still get paid. 

Profile picture for user s
Sharonpowney 2 years ago

From various emails from regarding COVID-19 things seem to be a bit different at the minute regarding cancellations.  Email the help team using the Inbox icon on Extranet.  I definitely think you should mark as a No show otherwise you might be charged commission.