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Guest No Show - No CVC Number

We have No Show's that attract a charge to the credit card, but booking.com does not share the CVC Number so we can not process via the Card Payment Machine. How can we get the number, or charge the fee ?

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Admin

Dear M Wade Thompson,

Good evening. If you have a no show policy for charging. You can view the card details 3 times before the guest arrives and take a 50% or what ever the % of your no show fee is from the card before the guest arrives as a prepayment.

If you have a Channel Manger you can get the CVC number from there as they are stored and you will need a code from the guest emails from bookings.com that goes through your channel manger. You will view the card details there. You could Try Beds24 as a channel Manger.

Thank you

Peter Robinson

 

17 days ago