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1

Guest pays cash

I received a guest request for cash payment on arrival. How is the invoicing process and how does booking.com get their fee?

My understanding: 1. guest pays amount cash (exact amount as indicated in the booking.com system) 2. guest receives invoice from me 3. booking.com will withhold their fee from another guest booking.

Please let me know if I understand the process right. Thank you


11
BrookAve

 

Hi

 

So no that not really it at all.

 

By default, guest does pay you, however while that does default to direct pay you and on arrival.

 

That is not a limitation ,  i.e. you can define all payment methods and time limits you accept in fine print, and into the Auto Message Template for New Reservations.

 

Invoices are optional , unless the guest actually requests one, plenty of online services free like tradeshift.com to do this. or get a free spreadsheet template for your ms office , open office program to do it.

 

BdC will invoice you, copy will be on Extranet > Finance , Docs & Invoices.

 

If you sign up for the direct debit on bank, it will be auto collected ( Finance > overview page)

 

If you do not sign up for DD, and BdC are not collecting the payment from guest, then you must use the BdC Bank info to send the commission to that account 

 

Typically that would be form your own bank, or in some case where that is not feasible, you would use a money transfer service.

 

 

The alternative 2 methos provided by BdC , where the guest is charged at booking time by BdC and holds the funds are:

 

  1. Online Payments -  you will need a 3rd party service to charge a VCC. You transfer commission to BdC.  
  2. Payments by BdC - all done for you, commission take out before transfer to yuor bank , or after transfer you send the commission.

 

 

 


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox