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1

Guest refund

Hi. 

A cancellation was made due to the COVID-19 policy. Within how long a  period can my guest expect full refund? 


Profile picture for user barry.reilly.winnov.net b
11
BrookAve 2 years ago

 

Hi Maureen Matlala

 

We are now in July and there is no such expectation any more, your normal Cancellation policy applies, to all bookings that check-in after April 6th 2020.

 

https://partner.booking.com/en-gb/help/legal-security/coronavirus-faqs

 


Kind Regards

 

PS : please take the time to complete your profile and add the property listing link

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