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Guest refund
Hi.
A cancellation was made due to the COVID-19 policy. Within how long a period can my guest expect full refund?
Hi.
A cancellation was made due to the COVID-19 policy. Within how long a period can my guest expect full refund?
Hi Maureen Matlala
We are now in July and there is no such expectation any more, your normal Cancellation policy applies, to all bookings that check-in after April 6th 2020.
https://partner.booking.com/en-gb/help/legal-security/coronavirus-faqs
Kind Regards
PS : please take the time to complete your profile and add the property listing link
How & Why Add your Listing to your Partner Community Profile
Contact BdC- Location of Partner Only Phone number and Message methods