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Guest refund following a cancellation

How long does it take for a guest to be refunded after they make a cancellation? 

I received a booking for my cottage yesterday (25.06.18) for mid June and it was subsequently cancelled within the hour.  Cancellation fees do not apply and therefore the guest is due a full refund from Booking.com.  The guest messaged me this am stating that her statement only shows the outgoing payment, but she hasn't been refunded yet.  I would appreciate some advice regarding this in order that I can get back to her.

1 Replies

5
Blagoje Supic

If she dont get refund in few days contact b.com.

1 year ago