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Guest Refunds ( After Cancellation)

Hi Community, 

We have requested a guest cancellation and waiving of fees, which in turn they agreed to.

Can anyone tell me when Booking.com would send the appropriate refund into their account ?

Many Thanks 

6 Replies
11129 Views

8
pibomarco

Did they cancel the booking? 

Did they accept your request after you sent them a "Request to cancel reservation" via extranet and you agreed to waive the fees? If yes then refund will be issued automaticly. 

 

1 year ago
1
Honeypot Guest House

Hi Pibmarco and thank you, that is correct and I was keen to know when a refund would be issued , ie how long they would have to wait ?

Thanks for your speedy response

 

Graham

1 year ago
8
pibomarco

I beleive the guest was notified from BDC regarding the refund after they accepted your request. For the estimate time I don't know. Perhaps you should contact Booking.com for this information. 

1 year ago
1
Dusty van schalkwyk

Hi guys do you know how long it takes for a guest to receive a refund once they have cancelled their own booking (no cancellation fees) ?

11 months ago
1
Sammy Govender

Is there a contact number at Booking.com  to enquire about their refunds. 

8 months ago