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Guest request for date change - impact on cancellation terms

Because of the latest local lockdowns I have guests asking - at quite short notice - to put back their stay to a later date.

Our cancellation policy is "Flexible", i.e. if the stay is less than 42 days away, they can't get  refund.

My question is, if I allow them to change to a date which is more than 42 days in the future, will they then get back the option of a full refund? If so I might as well just refund them as allow them to change.

Can't find the answer to this anywhere. 






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BrookAve 1 year ago


yes, exactly that.


to cancel and full refund, click request cancel on details page.

choose option 2. wait for them to get the notification and click on accept/confirm.


system then processes the full refund.



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