We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Guest request for refund ***.

Dear Booking.com,

Kindly proceed for refund for this guest as we're not charge this guest payment this will be only on your part for process for refund and please do not charge any commission.

Thank and regards


1 Replies


This is the partner forum so we are not able to help with a specific booking.  Use Inbox icon on Extranet to contact the booking.com help team.

5 months ago