Guest Requests Invoice despite Payment is done by BDC, BDC then ring me asking me to give invoice to Guest
So this is a peculiar one. Today I had a message from a guest whom has technically not checked in or stayed yet.
A polish guy who made the booking. He requested an invoice for expenses, giving his polish company , address and tax number.
As someone who has traveled for work in the past , I never had to have all receipts in the name of the company we work for. Plus it is not feasible, as you cant goto a local shop and say at checkout - ' oh can you print off a receipt with my company name on it for that food i just bought'.
Having said that I dont mind doing up a microsoft excel invoice template, with this info he provided and then have Supplier as :" MyhomeStay c/o Booking.com".
But I would prefer it to be a booking.com invoice with their name, logo, address etc on it than mine as I have yet to be paid. it debatable as to who the supplier should be since he pays booking.com and not me directly.
The BDC lady from a USA number that phoned me sounded very naieve, and thought it was my responsibility to generate an invoice. She didnt even properly introduce herself, and just rambled on for a bit, while I tried to replay it back in my head slower to disect what on earth she was going on about.
I did point out to her if he really needed something all he neededs to do is get the email receipt and use excel invoice template and fill out the relevent info himself. I just messaged the guy to say about the phone call with her and if he really needs it, i will put something together.
The reason i am making this topic is to find out who really is the responsibile party for doing this, when you use BDC for all payments.
I have had previous guests using business option and even they never asked for an invoice.
Curious to see what others think