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Guest requests to pay later.

Anna has a booking in September.I understand booking .com you have ask for payment.

she has requested to pay later.  

Any advice please.


thanks Debbie


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BrookAve 1 year ago


Hi David, 

Pay later as in when she checks in?

Has she been asked to prepay when booking on site?


If you have setup PrePay fwher eBdC take payment and issue you with a VCC or Payments By Booking, then you cant toggle this on or off per Guest.


If the guest wants to pay later on arrival, then you can only do that by cancellingthe prepaid booking, then blocking or reducing inventory for that room type, and take it as a direct commission free booking with her.

Make sure to get  phone number, email, address.


Kind Regards