Guest reserved for 2 weeks, but left after a few days and wants refund for days she reserved but didn't stay
Hi to all. I have a guest the reserved a room for 2 weeks, but left after only staying 1 week, and now she wants a refund for the days she didn't stay in the room. What can I do here? The hotel owner did not want to give her cash, but told us to manage it though booking, what can I do?