Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

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1
Lorraine Bartolo

Guest walk out

Kindly advise how we can claim funds from a guest who just walked out without any valid reason.

Thanks

9
Sharonpowney

It will depend on your payment process.  If you are a cash or process your own payments then possibly not a lot you can do.

If you use Payments by booking.com then they will still process unless you mark as cancelled

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