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Profile picture for user natmcvit.gmail.com n
1

Guest wants to change Credit card details for payment - how can I help them?

Hello everyone! My guest called me and asked if she could pay by a different credit card to what she currently have registered with Booking.com. I obviously, do not mind but I don't know how to help her with that. Anyone had such situations with customers before?


Profile picture for user barry.reilly.winnov.net b
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BrookAve 2 years ago

If BdC allows it and it was not prepaid and just a VCC option then Guest should ask BdC to update the info or pay on arrival by card.

 

Of course this assumes you have a PoS or virtual terminal to do so.

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La Escribana 20 days ago

I have tried very hard with Booking support but no way to get this done.  By the way, having a different person take over your case each time you send a new reply on the same subject, does NOT really help.  I suggest this changes (at least within a staff member's working day, if course another colleague will need to take over when they are off)