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Guest was charged twice
I have never taken virtual credit cards before and I have charged the guest when they arrived. So I guess the guest was charged twice.
How do I fix this? and how do I get off the virtual credit card list? We only have 14 rooms and virtual cards are just confusing to us.
You have posted this on the partner forum so we are not able to help you with this problem. Contact the booking.com help team using the Inbox icon on Extranet.
Hello Jan Olpin! Welcome to the Partner Community, and thanks for asking your question. Here is an article about charging a virtual card: https://partner.booking.com/en-gb/help/policies-payments/how-do-i-charge-virtual-credit-card-vcc
Before you do anything about it, please, make sure you really charged twice the guest. And if you still need assistance, please, contact support via your extranet.