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Guest was charged twice

I have never taken virtual credit cards before and I have charged the guest when they arrived.  So I guess the guest was charged twice. 

How do I fix this? and how do I get off the virtual credit card list?  We only have 14 rooms and virtual cards are just confusing to us.

 

2 Replies
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9
Sharonpowney

You have posted this on the partner forum so we are not able to help you with this problem.  Contact the booking.com help team using the Inbox icon on Extranet.

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2 months ago