The guest's blame to our company
Booking number:: ***
Due to the system, the total amount which was shown was incorrect, so we sent a message to this guest that we cannot confirm this booking with this incorrect amount.
After that, we sent a cancellation request.
As for the total amount, we had not charged any amount to this guest, so we explained that there is no refund.
However, the guest is keep blaming our company as follows.
Please be informed that your customer service gets a failing grade
Please note that I am happy my booking was as I do not want to give you single penny of my business
Please be aware that I will post this experience on all of my top accounts for my readers to know what type of tragically customer service your business exhibits.
Ala Moana, I wish you nothing but the worst...because frankly that is what you deserve
Please confirm the message histories between this guest and our company.
We would appreciate it if you could let us know how we need to handle this guest.