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Guests Damaging Property

I have had a guest stay last night who booked for 2 adults. At 3pm today, the cleaner attended and there was a party ongoing with seven adults who had trashed the apartment. Has anyone had similar issues, and/or obtained the guests full legal name and address from booking.com?

1 Replies
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10
BrookAve

 

Hi Neil,

 

  1. Check under  Property menu > Policies
    1.  Is guest info for requirements enabled for phone and address.  
  2. Reservation details page 
    1. Report Guest function, and after filling out, at bottom block future bookings.  
  3. Trashed  - Take photos

 

 


Kind Regards,

Be Safe, Be Well

 

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19 days ago