Guests didn't show up
Hello, I need some help because I don't understand something.
Someone from China booked 21 night at my apartments and they said they are going to be there from 03/05/2019, so from yesterday and they didn't show up. I have Partially refundable - 7 days policy but it seems I am not getting anything and they didn't show up. We prepared rooms and cleaned them ones more before they come, it there's supposed to be 23 of them and non showed up? Is there anything I can do to protect my self from this?