We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Guests didnt show up

This is bright Island resort,

We recieved your invoice but the visitors did not show up due to their own reasons and they did not communicate to us.

So we wanted you help as it regards to the invoice you sent.

Thank you

+1
6 Replies
75 Views

10
M Adamopoulou

Dear Partner,

Since this is only a Partner Community, I think its best you contact directly booking.com through your Extranet inbox tab.

Did you report your guest as a no show???

+1
9 months ago
7
Isle of Wight …

As always, take payment at the time of booking, same as with AirBnB or any other system, and make sure your settings are for non-refundable. This will stop fake bookings and no-shows.

+1
9 months ago
10
M Adamopoulou

Dear Ronald,

Please remember to edit your profile in Community...add photo...add your property link.

9 months ago