Guests put wrong number of guests on booking
Looking for some help with a situation. Just this weekend we had a guest stay who booked a couple of months ago. On their booking they put 3 adults.
When they arrived there was four of them.
Our pricing is set for a certain amount up to two people and then $25 per head for every guest over that.
So if they only paid for 3 guests yet they had 4 then we have a shortfall of $50 as they stayed for two nights, $25 per head x 2 nights = $50.
My question is what should I do to get reimbursed for the shortfall? Contact the guest or get Booking,com to deal with it?
Cheers and thanks in advance for any help.