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Guests would like me to reserve them to stay an extra night, today!

Hello,

My first guest through booking.com they are happy and have asked if they can stsy tonight too! I said yes, they wsnt me to sort out the reservation with booking.com , how do I do this? I have blocked out tonight so no-one else can book.

6 Replies

1
Alinthorne

Hi Yabbath,

This is very simple to do. Open the guest's reservation on the Booking.com extranet, and on the right hand side of the page will be a box that says "Change reservation dates and prices". Click on that box and simply change the check out date to tomorrow.

Hope this helps.

Amy

1 year ago
2
Yabbath Dt

Thats brilliant, thanks Amy,I shall check that now

1 year ago
2
Yabbath Dt

Hi Amy,

I found it, and tried but I am unable to access the change reservation date.

?

1 year ago
1
Thepass

Maybe because you have it blocked off. Try un-blocking it and then change the reservation date.

1 year ago
2
Jkangarloo

You can also just add the guest in for an extra night in your own system, and not change the booking through bdc. This means you wont have to pay commission on that night. The only time you really need to go through bdc is if they guest is shortening their stay.

1 year ago