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Guesty Marked as a "No Show" and reimbursement of their booking

Hi there, Hoping you are well. We are the Scalabrini GuestHouse and we had a client that made a reservation that booked through the platform. The client didn't show up for his reservation and we marked the booking as a no-show and waiver the payment of a cancellation fee that we would have incurred. Question we have is why are we invoiced on the guest's reservation if we marked him as a no-show and furthermore what procedure would we follow in reimbursing the client's funds as his credit card details are still visible and active on our end. Feedback would be highly appreciated. Thank you Kind Regards The Scalabrini Guest House Team

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BrookAve 1 year ago


If you mark a no show and are invoiced, it wil lbe due to the assumption you took direct payment or guest prepaid at time of booking to bdC.


contact suypport to update it.



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