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Guesty Marked as a "No Show" and reimbursement of their booking

Hi there, Hoping you are well. We are the Scalabrini GuestHouse and we had a client that made a reservation that booked through the Booking.com platform. The client didn't show up for his reservation and we marked the booking as a no-show and waiver the payment of a cancellation fee that we would have incurred. Question we have is why are we invoiced on the guest's reservation if we marked him as a no-show and furthermore what procedure would we follow in reimbursing the client's funds as his credit card details are still visible and active on our end. Feedback would be highly appreciated. Thank you Kind Regards The Scalabrini Guest House Team

11
BrookAve

 

If you mark a no show and are invoiced, it wil lbe due to the assumption you took direct payment or guest prepaid at time of booking to bdC.

 

contact suypport to update it.

 

 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox