We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

3

Has Booking.com ever put it's Hands Up and admitted it was wrong?

Has anyone ever had Booking.com put it's hands up and admitted it was wrong

and then paid out the necessary compensation to cover any losses?

IMO here in the UK I am thinking they just bury the issue in the Big B Box and wait for it to go away. Having had various Guests allowed to Cancel Non Refundable Bookings by the Automated System, not once have Booking.com admitted to any fault in their system or offered any compensation

Sound familiar, tell us your stories.

Mr Spence Owner ApartmentsWales UK

 

4 Replies
13 Views

8
Aaltje B.

I am not aware of Booking.com apologizing. There are so many people working for BDC and they have so many different policies going on.

But when it comes to big mistakes made, or things not set up correctly in the website so that hosts have problems to move forward I think it needs an correction or excuse.

It sometimes happens that employees give an apology on behalf of the "boss".

This is one of the topics that can be discussed at the new Link in Amsterdam !

Good question, Mr. Spence.

Thank you !

Greetings from Aaltje B. New Zealand.

1 year ago
3
Mr Spence

Thank you for your comments Aaltje

Tell me what is the New Link in Amsterdam and does that mean there was an Old Link in Amsterdam?

Regards

Mr Spence Owner ApartmentsWales UK

1 year ago
3
Mr Spence

Ah I see, the big CLICK event to be held in Amsterdam.

Tell me Aaltje, have you been, I wonder if it is worth the expense to travel to what could be just a booze weekend away when I can do that here for a fraction of the price.

Any one reading this have any experience of this venue?

Regards

Mr Spence Owner ApartmentsWales UK

1 year ago