Haven't received payments for one property since August
I'm really desperate here. My one property had had 7 bookings during August and September and I still have not received my payments. They are all well past the 10 day payment period. I have logged over 5 tickets and made 4 calls the finance support line. Each time, except for the last one, they promised to call me back and never did. On the last call on Friday, I was assured that payment would be made on the12th of October but of course, nothing happened. They claimed there was some "issue" that payments didn't go through.
Now when I look on my account, I see the following message "Payout on hold. You have an outstanding balance that needs to be cleared." Not sure how this is possible because they deduct their commission from my nightly rate.
To put things in context, I have another property linked to the same account that gets weekly payments as it's supposed to and the issue is not with my bank.
Any help would be welcome, I dont know what to do anymore.