We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




Hi, I just want to find out what the normal procedure is with regards to refunds in the case of cancellations.

For example -  the guest paid R1000 deposit, of which I received R968 (R28.75 was credit card commission and R3.25 was bank transfer fees).

What amount do I now refund? R968?  There is still an additional R20.00 fee too?

Please help!



1 Replies

Bandara Hotels…

It totally depend on your refund policy that you have setup.

If you refund policy is non refundable but you allow guest to refund. Then I will suggest that you should refund at R948. As you need to pay for bank fee, and you need to explain that to guest as well.

1 year ago