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Hello. Good afternoon.

Hello. We have received your invoice. But out of 2 guest's invoice that we have received, guest with number *** did not visit our hotel so please cancel your invoice.

 

 

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Sharonpowney

You have posted this on the partner forum so we cannot help with this.  Contact booking.com help team using Inbox icon on Extranet (Option booking.com messages) or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

If guest to does visit you need to mark as No Show then you won't be an invoice.

1 month ago