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HELP

I JUST HAVE A LAST MINNITE BOOKING BUT THE ROOM IS NOT AVAILLEBLE ICALLT THE GUY WRONG NR ZO I HAVE A PROBLEM

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Hi Eddy,

Go to your guests booking, on the right should be a click button saying 'request to cancel'. I have been told  by booking.com this is also for the host.  They will get in touch with the customer first as if the customer has rung you directly to cancel their booking.  They will then call you & you can explain.  booking.com's terms and conditions say if you have let a room and not taken the room offline (closed it on your calendar) you are obligated to find the customer alternative accommodation of the same or greater value, the difference being paid by yourself.

Hope this helps

Nikki B

1 month ago