As we start to see travel slowly picking up again, we’ve put together the most important resources and advice to help you turn demand into bookings, safely and confidently. Here you’ll find the newest insights and initiatives.
Join the #Rebuilding conversation in the Partner Community
Find out how to get set up, and read about our services and features.
All of our best solutions, organised by your business needs.
Connect online with fellow Booking.com partners.
Find tips and advice to help you through this time with the hashtag #Rebuilding
Stay informed with the latest Booking.com developments, industry insights and expertise
Growing Together is our ongoing promise to build a stronger era of partnership. Explore our new commitments and the progress we’ve made on our previous ones.
I JUST HAVE A LAST MINNITE BOOKING BUT THE ROOM IS NOT AVAILLEBLE ICALLT THE GUY WRONG NR ZO I HAVE A PROBLEM
Go to your guests booking, on the right should be a click button saying 'request to cancel'. I have been told by booking.com this is also for the host. They will get in touch with the customer first as if the customer has rung you directly to cancel their booking. They will then call you & you can explain. booking.com's terms and conditions say if you have let a room and not taken the room offline (closed it on your calendar) you are obligated to find the customer alternative accommodation of the same or greater value, the difference being paid by yourself.
Hope this helps