We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Help with cancelling and refunding a guest


Hello team,

We've asked you to cancel and refund the following guest: J*** (***), due to ca issues in the unit. This guest never check-in due to that and we agreed to refund her fully. We replied to your email in regard to this cancelation however it is still confirmed. Please help. 

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