Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

Help with a refund

I would like to issue a refund for 1 night as the guest experienced some discomfort at my property and decided to leave a day early. How can I do it?

Thank you


8
Aaltje B.

You may still have his reservation details and email. Ask the guest how he or she wants to have this done.

i think that is the quickest way.

You can ask your guest to cancel the other night booked. I am not sure on this one, if some of the other forum members would like to jump in that would be great.

Greetings

Aaltje B.