1

Hi, Booking.com take the booking fees directly from my customers. According to the Finance tab I should've received a payout on the 16th September for Augusts bookings. No monies reflected in my account. I have checked my banking details etc. Some advice.

According to the Finance page, the payment was to have been made on the 16 September. I am new to Booking.com and find navigation around the platform very frustrating. Where will I see if payment is actually made? And if not where I can I contact somebody on Booking.com.

10 Replies
57 Views

10
M Adamopoulou

Hello!

Since this is not BDC but only a Partner Community you have to resend your message request through your Extranet inbox tab directly to BDC .

Wish you luck.

1 month ago
2
Fabrice

Hi Michelle,

Nothing unusual there. Your payment can take up to 10days according to BDC.

I have been with them 4 years and generally very satified.

Cheers

1 month ago
1
Michelle Cope Morgan
It has now been 6 weeks from my first guest arriving. My statement said payout would be on the 16th Sept. It's now the 18th. Still no payout. Is there a direct way to contact them
1 month ago
1
Michelle Cope Morgan

It has now been 6 weeks from my first guest arriving. My statement said payout would be on the 16th Sept. It's now the 18th. Still no payout. Is there a direct way to contact them

 

1 month ago
10
M Adamopoulou

Michelle,

In your Finance tab under Payout Information you should be see your payout info.

Hope this helps...

1 month ago
1
Michelle Cope Morgan
That's just it... The info was payment will be made on 16 September. NO payment has been received.
1 month ago
10
BrookAve

Hi

So lets dive right in :

 

  1. "the booking fees directly from my customers" Nope, thats not a thing never has been and never will be. 100% not true.  
  2. Waiting on first payout Have you actually completed all requirements for BdC? Have you setup Payments By BdC? These days its weekly for PbB payout on thursdays all reservations marked as checkout day passed get processed automatically. The typical reason for no payout is you have an outstanding action to perform.  
  3. Thumbs down on helpful comments or others trying to help Not Cool, shame on you, you will not last long as a partner nor on here with that crappy attitude. What M Adamopoulou said is 100% correct. Not liking the answer you get and doing that , its like a spoilt brat not getting what he wants.  

 

+1
1 month ago
1
Michelle Cope Morgan

FYI ..... I needed to get this issue resolved and the information I received did not help me one bit. I eventually managed to find a phone number and contacted the Finance department who then sorted out my query in a most efficient manner.

 

1 month ago
10
M Adamopoulou

Great news!!!

Thanks for feedback...

Wish you all the best...

1 month ago