Hi, I need to cancel a guest reservation however it’s says that it’s not possible to send a cancelation request in less then 48 hours before guest check in. What can I do?

Confirmation number :***

reservation date made on: Sep 18, 2021

I tried to call your customer service in ‭

+44 20 3320 2609‬ but they are keep asking for PIN number & I don’t understand what is it?  for sure it’s not property number, I’ve tried all options with no success.  please guide me how can I cancel this reservation ASAP.  Thx, 


Claire - Accou…

Hi Kfir,

Thank you for your message. As the booking is close to the check in date, cancellation requests may need to be done via telephone. You should not have to provide a PIN as that is only for guests. It seems you may be calling the phone number for guest. In your Booking.com extranet go to the Inbox Tab > Booking.com Messages > Contact Us. You will find the best phone number for assistance in your country, here. 

Kind regards,