We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Hi, My name is Natalie and i am the new manager at the Queenslander Motel. I just tried to charge a virtual credit and it declined could you tell me why this has happened please. Booking no. is *** and the amount is for $213.82. thanking you.

The ladys name is *** and she stayed with us on Saturday 21/11/2020. i tried doing the virtual credit card payment today as per instructed and the payment of $213.82 DECLINED. Im unsure what to do next. thankyou

2 Replies

M Adamopoulou

Hi Natalie.


Sorry to hear about your payment problems.

Since this is only a Partner Community please resend your message request through your Extranet  inbox tab directly to BDC.


Wish you all the best.

1 day ago

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something will not result in any action at all.




Check the reservation details for the total amount to confirm then retry.


If still no joy phone BdC  Support team directly, see visual guide below.



Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

1 day ago