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1

host cancellations due to covid mandates in country

Hello,

We are new to using booking.com as a host.

We have a house in France.  The country has mandated that no more than 7 people can rent a location. We have a request for 8 people.

We have a second issue as well that has to do with the heating system.

How do I cancel this reservation? Do i contact the guest and ask them to cancel and waive their fees?

Thank you

Beth


11
BrookAve

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting an action request  will not result in any action at all, here.


 

Hi 

 

IF the heating is still working, and or can be resolved quickly, then dont cancel.

 

Yes you will need to contact Guest , inform them of the government mandate, but give them the choice of :

 

  • 1. Still come as 8, and make do with , as is. Use delivery services etc. maybe some are going to be working and already have a process for this.
  • 2.
  • 3. Option to reschedule the dates, if prepaid.
  • 4. Cancel and refund in full

 

Regardless of the bubble size, if the accommodation can easily accommodate all 8 , then I would not get hung up on it being 8 .

 

 

To Cancel and full refund if they prepaid Booking.com on checkout.

  • Open Reservation Page
  • Right pane , choose Request Cancelation
  • Choose Option 2
  • System issues Guest notification of cancellation, and they must click to confirm, 48 hours.
  • Once confirmed the system will auto process the full refund.

 

 

ELSE

Please phone BdC Support directly for this type of enquiry. Guide below or :

 

1) In the extranet, go to the ‘Inbox’ tab.

2) Select ‘Booking.com messages’.

3) Click on ‘See Contact Options’

Topic : Account

Subtopic : Other, then phone number is revealed on right

 

 

 


 

Kind Regards,

Be Safe, Be Well

 

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