Host Payment issues from Booking.com
Hello to you all
I would be interested in hearing if any of our fellow Hosts have had difficulties.getting paid, we have not been paid for our April statement and after numerous emails and phone conversations with booking.com we are no further advanced in getting our money. As a small business this has caused us difficulties not to mention the time we have spent trying to resolve the issue, I have asked for management intervention but I am still going round in circles and feel that we are being fobbed off by both the customer service team and the credit control team. It is all very well getting bookings from the company but if you don’t get paid it’s obviously not worth doing, especially when you get paid the day after arrival with the likes of Airbnb. I would be grateful to hear if anyone else has encountered the same problems and how they managed to resolve them. Otherwise I fear that we will be leaving Booking.com as we can not afford the uncertainty of not getting paid.
looking forward to hearing from you