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How to add a cleaning fee

I want to add a cleaning fee and a pet fee. Flat rate, per stay.

Where do I find the option?

5 Replies
80 Views

9
Sharonpowney

Just have a search on Help for Cleaning fee and it will give you all the detail

2 months ago
1
Dave Jorgenson

I have searched my dashboard without effect.  Conversations about this subject do not fit my particular problem, although I have ineffectively commented on another post as well.

To review: Booking.com seems to advise building the cleaning fee into the base price. The problem with this theory is that it artificially jacks up the base price in the preview ad for our hotel, and since our cleaning fee is per visit not per day, it also corrupts the cost to the visitor depending on how many days they chose to stay.  I might be able to wrap my head around this and find an average rate that overcharges some people and undercharges others, but it doesn't address the fact that it deters visitors from selecting my hotel due to the increased base price.

THAT is not even my main problem since, my other booking platform DOES offer adding a cleaning fee(In this case a temporary covid cleaning fee), and my Booking.com prices are automatically mapped from my other booking platform.(locking me out from being able to adjust the price)

When I asked for direction, my other platform advises me that although my room prices are mapped, additional fees are not, and I need to add them back at the Booking.com side.

Since my prices are effectively 'locked' by the mapping process, I need Booking.com to provide me with a way to "add a fee".  Otherwise I will have to cancel my listing on Booking.com until after the planet is vaccinated. 

2 months ago
9
Sharonpowney

You have posted this on the partner forum so only able to advise based on our personal experience.  I use a Promotion and discount for multiple nights so that the cleaning and laundry is less for those staying longer but probably doesn't help you if you prices are mapped.  Worth asking the booking.com help team by using Inbox icon on Extranet.  If you need to close temporarily you can easily do a Bulk update to Close for specific dates in Rates and Calendar.

2 months ago
10
BrookAve

 

How do I make changes to service charges and cleaning fees?

 

To make changes to service charges, cleaning fees and other additional services, follow the steps below:

  1. Go to the 'Property' tab.  
  2. You can make adjustments to the fees in the Policies page, then  Under Additional fees & charges you choose Per Stay.  
  3. You can select ‘Cleaning fee’ to create a new charge.  
  4. Click 'Save' at the bottom of the page when you’re done. Kind Regards
+1
2 months ago
1
Dave Jorgenson

Thanks for the advice. However, on my extranet when I navigate to 'Additional Fees & Charges' it only displays the option 'Do your guests pay a damage deposit' YES/NO. and there is no button or opportunity to actually add an additional fee.  There is no other opportunity on our Policies tab to address this.  However, I will access the Booking.com internal inbox as suggested.

2 months ago