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How can I charge the guest if he wants to pay by credit card?

Sorry if someone already asked this, but it is very unclear when dealing with finances at booking.com.

How the hell can i charge the guest if he wants to pay by credit card?

Thank you in advance for your answer.

 

 

26 Replies

8
Leandri Klopper

Hi there,

Thanks for asking.

You need a cardless terminal. This has to be arranged with a bank. So you can contact your bank and tell them that you need a POS terminal because you want to swipe cards without the card.

Ours is an online system, so we enter all the card details onto the system and then it takes the amount specified.

Hope this helps!

1 year ago
1
Info

Thank you very much, can i ask what online system do you use?

1 year ago
8
Leandri Klopper

Hey there,

Sjoh, I know it's called VCS. More than that, I'm not sure as we actually have a financial division.

I'll pop them a mail and ask how they went about it.

But I'm sure if you phone your bank then they will be able to help you set it up.

Sorry about that.

1 year ago
1
Jan

I also take credit cards through an online payment system, but a much cheaper option is to use PayPal. You need to open an account with them and then guests can pay there with their credit card and they do not need an account.

1 year ago
3
Jessie & Jay (…

If you are in Canada may I suggest using a 3rd party payment processing gateway such as Stripe or Square. Stripe integrates with our channel manager (cloudbeds.com). They are two of the more economical ways to accept credit cards without having to rent a POS Terminal which is especially relevant if your business is seasonal.

For a Channel Manager recommendation may I suggest you look at this already established thread:

/en-gb/community/consigli-e-suggerimenti/channel-manger-recommendation

1 year ago
2
David

Most travelers these days have laptops, and for those who don't, most hosts can easily provide access to a computer.

Just guide your guest through the process of making a PayPal payment, using a credit or bank debit card, sometimes called a "check card." Remind the guest to mark the transmission as a remittance to a "friend," rather than a business transaction. (Lower fees!)

11 months ago
2
Silvia Black

I understand all the reasons why new partners are not allowed to see the credit details of a guest, but why are quests not informed during the booking process that if they want to pay via credit card it will not be possible. I have just received my first request from a guest to charge her master card on her booking.com account and was so embarrassed that I was not able to do so. I inboxed BDC asking for help and was told my message will be answered in 3 days time! The guest has subsequently cancelled and I do not blame her at all.

I appreciate the lengths that you go to to ensure that our properties are up to speed when we are first verified. Assistance for us as newbies to ensure that we understand the systems etc etc and have ticked all the boxes will be greatly experienced.

11 months ago
8
Leandri Klopper

Hi Silvia Black ,

I'm sorry to hear about your struggles.

When you have just verified your property, your phone is supposed to ring with a friendly Booking.com consultant ready to walk you through how Everything on the Extranet works. Maybe they didn't phone or perhaps you missed the call, but I can suggest that you phone them and ask for a Tutorial of the Extranet as your issue could have been easily avoided.

If you can't and don't want to work with cards at all, you can go to your Extranet -> Property - Policies. Scroll down until you reach the section about card payments. In there will be the big question, does your property accept cards, to which you select No.

I hope this helps, and feel free to check the forum for any other answers you may need! It is well worth it at the end of that learning curve.

Keep well!

11 months ago
1
Pierre Christen

"Remind the guest to mark the transmission as a remittance to a "friend," rather than a business transaction. (Lower fees!)"

Hi David,

Will the fee be lower than if I send a PayPal invoice? Currently, PayPal charges me 4% for each payment customers do and I find it quite costly.

Thank you.

11 months ago
2
David

I don't use PayPal invoices because there is (I believe--you should check with PayPal) an extra charge incurred. I suggest you merely send the guest a message via Booking.com, requesting whatever deposit or prepayment you require and the date after which you will cancel the rsv if no payment is received. Provide the guest with the e-mail address you use for PayPal.

A serious flaw in the Booking.com system is that there is no commitment is required from a guest who clicks on "reserve," but the dates will be immediately blocked on your calendar. Often guests will reserve 2 or 3 places, planning to see when the grandfather's great-nephew´s girl friend can get time off from work. If you respond immediately to the reservation and request a deposit via PayPal, supplying your e-mail address, the guest can make the deposit using a credit card, a PayPal balance, or any other form of payment that PayPal accepts.

If you don't hear from the guest one way or the other within a few days, the reservation is probably whimsical and you should request that Booking.com cancel the reservation, which they will do IF deadline you gave the guest is past.

In the past few months, I have had several guests who did not respond to my immediate reply, or the second or third follow-up, and did not forward a deposit. Other guests have responded to my first reply or the first follow-up and forwarded their deposits through PayPal, marking the payment "remittance to a friend" and that seems to work well.

11 months ago
2
David

PS, I keep the first reply and follow-ups friendly and polite, because in some cases the guest is quite serious about the rsv but for one reason or another has not been able to forward the deposit. I also am open to arrangements: one guest said you would make half the pre-payment on her next payday and the other half on the following payday, and seeing she was serious, I just send half on your payday and pay the balance when you get here.

Being nasty in the follow-ups will definitely drive away a guest who really does want to reserve.

11 months ago
1
Pierre Christen

Thank you David, PayPal charges me 4% of any amount paid through a PayPal invoice, just to clarify. Is that more than what you are charged when you send a link to the client instead?
One of the issues with PayPal is that several people don't trust it. I also offer clients to pay via a bank transfer; about 10% do it.

11 months ago
2
David

It depends on the countries involved. I offer guests from our capital city the options of a deposit nearest branch of my bank, a check sent by local courier, or PayPal. From other countries I offer PayPal, which goes to my US bank in USD. Fees depend on countries and currencies involved. U shd ck w/ PayPal. Booking.com simply does not offer credit card pmts to hosts in this country, although Airbnb does. We have to handle billing ourselves and for small ops a credit card terminal is not practical. The Booking.com system varies btw countries. Here they are not much help and guests can just click a button and block calendar dates even if the "rsv" is whimsical.

11 months ago
1
Grandapartmentowner

REVIEWS

Some guests, if they dont get what they want i.e. The Ocean view Apartment as they refused to pay the extra, leave a bad review for everything. This is not fair to hosts. All we can do is respond. Our responses are not published unless they are looked for/clicked on. This all seems highly unfair!!

Also "Staff" should be changed to "Hosts" ( in reviews ) as we can not control the caretakers who are annoyed/sometimes rude, as they are not getting the commission.

10 months ago
7
Katerinka12

Please, do not stress about their comments. Bad review are better than zero, as they add to number of reviews.

When I travel, I pay for Ocean view. When I arrive, they give me Trush view. As they just want to make money.

So, everything is OK with you.

"Also "Staff" should be changed to "Hosts" ( in reviews ) as we can not control the caretakers who are annoyed/sometimes rude, as they are not getting the commission."

What do you mean you can't control them? It's your responsibility. They shouldn't be rude to your guests, irregardless how they are called.

10 months ago
1
Grandapartmentowner

Body Corp says the Holiday let part is not to do with Body Corp. I have tried to stop this practice but it goes on still. We need a new Caretaker who is asking for a further five years for free as her Bank is not happy. She Didnt get it last AGM Now asking again in soon AGM I have three votes No.

10 months ago
1
Grandapartmentowner

Still waiting for Booking.com to take payments? I am constantly begging for $$$ Now I just cancel after the given 72hrs

So easy when I get a booking from Airbnb or HomeAway

10 months ago
7
Thuild - Your …

Grandapartmentowner

You have issues with the way you run things. I advise you to take up some hotel management courses and you should have a much better preparedness.

What is Body Corp? What are you talking about?

What is AGM?

When you reply, think about the fact that this forum is worldwide, so 'Murican expressions and abbreviations are not helping you explain your cause.

Besides all of that, you are hijacking a conversation. Your comment has no place in this conversation.

Best regards,

Zsolt - www.thuild.com

10 months ago
1
Grandapartmentowner

If you dont know what Body Corp or AGM means I suggest you may need the courses.

10 months ago
7
Katerinka12

😂😂😂 He thinks he runs the world.

"I am constantly begging for $$$"

Constantly begging for $$$ (is that abbreviation for money? 🤑😅😂) means you need courses BADLY

10 months ago
7
Thuild - Your …

Well if he would think a little more about where he is and notice that this is an international forum, he would maybe use his 2nd neuron out of 5 to understand that we are not familiarized with expressions which are not widely used, especially for the ones coming from India:

Body Corporation means a company registered under any of the Indian Companies Act, ie 1913, 1956 or 2013

And AGM could have so many meanings. Now that I googled it, here is what Wikipedia says:

Certainly it is names differently for each country and their language. We have the name of General Gathering of Associates.

He writes like a kid who is still learning to express himself.

10 months ago
1
Grandapartmentowner

I THOUGHT THIS WAS AN INFORMATION FORUM NOT A BITCHING SESSION Do you not have anything else in your life?

10 months ago
1
Evasworld

I had put in for a non-refundable special deal for a specific perdiod in my booking calendar. A guest booked the special deal and booking.com confirmed the guest has to pay the full amount. Guest was contacted and given Paypal info but no response for 48h. He was contacted politely on two occasions by me as the owner as well as the villa manager in location.

What are my options if this guest decides NOT to pay going forward?

Any legal steps that can be taken? By me as the owner or by Booking.com?

Thanks for enlightment on this issue.

10 months ago
2
Glennroy111

I use EDGE, used to be PayPros, for my CC processing. Problem is, with BDC I have 80% cancellations. BDC gives me the guest CC # and MOST OF THE TIME, when I try and charge a $ 300 deposit, the CC is rejected. I contact the guest and they say they are unaware they need to make a deposit. I normally charge the balance due 60 days prior to check-in. I have several condos in the panhandle of FL, USA.

BDC tells the payment terms in "FINE PRINT" section and the guest don't read it.

BTW...it's a CONDO....NOT AN APARTMENT or HOTEL. Millions of Condos in the USA. Wake up BDC....you are missing out on a LOT of business in the USA.

9 months ago
2
David

Now, here's the last straw! First, an 80-90% cancellation rate! I did, however get one booking from a local family of modest means who came for only one night for a family gathering. I did not demand a deposit because it was a last minute rsv, and they cheerfully paid cash on arrival, a total of USD 75...

OK, so now BDC wants a commission; fair enough. BUT they want me to send $10.50 from here in S. America via wire transfer to a US bank. Not via credit or debit card, not via PayPal; they want a wire transfer to a bank in Chicago. The fee for the transfer would be 600-700% of the commission, or 100% of the total revenue including the commission, leaving me with a net loss, to which of course I have to add cleaning, laundry, the usual expenses!

I will send them a US check via the lost office which may or may not get to Chicago in a couple of weeks.

In the meantime, no more BDC for me! I'm outta here. Airbnb collects my rent, deducted their commission and deposits to my bank on time, every time. BDC may work in some countries, but not here.

9 months ago
2
Glennroy111

BDC has no idea of the real world, we as owners and managers operate in ! I did the same (dropped them) after they wouldn't let me have access to the renter's CC info.

9 months ago