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How can I take money from customers cancel booking on checkin date ?

2 customers canceled booking on checkin date and I don’t know how to use policy of booking because my propety take cash, no have credit card infomation !

13 Replies

9
M Adamopoulou

Hello! Thaophuong-Sth sorry to hear about your struggles.

Maybe you should call immediately your local BDC office and ask your support team to help you.

Wish you luck...

3 months ago
1
Lin Mei

Thank you for your answer, today 1 customer booked then not come too. I marked no show. But I even can not find any local BDC office number to support me :(

3 months ago
1
Lin Mei

Thank you so much ! I don’t know why the biggest webside like BDC no have auto payment ( take money from customers then pay for the owner by bank account )

3 months ago
9
M Adamopoulou

Actually thats exactly what they do.... but after 15 days of guests checking out.

Cheers!!!

3 months ago
1
Lin Mei

But I don’t see any form to fill information of my bank account :(. That why I mark on pay by cash then be joke many time.

3 months ago
9
M Adamopoulou

In your Extranet go to Finance tab there scroll down to find Bank details. You can add your bank details needed.

Is your country liable for booking.com to handle payments for you???

3 months ago
1
Lin Mei

I received money from all other webside instead of BDC. And I never receive any from Booking because I always be like that when I start. No one come, only book :(

3 months ago
1
Lin Mei

I find all like you said but only have:” You don’t have any propety which are booking.com support payment “

3 months ago
9
M Adamopoulou

Unfortunately, as I understand your country is not liable.

I am sorry for that. Maybe you should send a feedback to booking.com.

Thanks for your feedback and wish you the best....

3 months ago
1
Lin Mei

Ok thank you so much :)

3 months ago
9
M Adamopoulou

You are very welcome and have a nice evening....

3 months ago
5
Ilaria

Hi Lin Mei ,

Thanks for your post!

As Maria mentioned above, that specific payment service isn't available everywhere yet. This article gives you an overview on all payment solutions offered by us.

Happy posting :)

3 months ago