How can we cancel a guest's booking and waive the fee that she had paid?
Due to the Coronavirus, there is a case that the airport was closed so the guest cannot arrive. It was just a one-night booking, checking in on 22nd March, and checking out on 23rd March. Since the dates had passed, we cannot find a way to cancel the booking from our side, neither can our guest cancel from her side. So what are the steps we can do, so we can waive her fee as well as our commission at the same time?