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How to Cancel a Guest Reservation

Hello - I need to cancel a guest reservation - how do I do it?

Lisa

Peace & Plenty

3 Replies
53 Views

9
Sharonpowney

You can't cancel a reservation, only the guest can.  Contact them and explain why and ask them to cancel.  Worth doing some research beforehand so you can tell them about some alternatives nearby for similar price.  If you ask booking.com to do it for you they will charge you for relocation.

+1
4 months ago
1
Residence Aram…

Dear Peace & Plenty

why you need to cancel a guest booking? 

not valid credit card ? in this case you can mark the credit card not valid trough the extranet and in case of no reply from the guest you can cancell the reservation your own . 

overbooking? in this case please contact Booking.com and they will help you in this . 

take care 

Luigi 

4 months ago